Account and Security
Your merchant account is the key to your store. Here's how sign-in works, how to recover access, and how to keep the account safe.
Ways to Sign In
- Email and password — the account you registered with
- Google sign-in — if you registered with Google or linked it later, one tap signs you in
If your account manages multiple businesses, you'll pick which one to work in right after signing in.
Verifying Your Email and Phone
New accounts verify their email via a link we send, and their phone number via a code. Verification protects your account and is required before some features unlock. If you see a "not verified" banner, complete verification from the prompt or under Settings → Security.
Didn't get the code or link? Check spam, confirm the address/number is correct, then request it again.
Forgot Your Password?
- On the sign-in page, tap Forgot password?
- Enter your registered email
- Open the reset link we send and set a new password — links expire after a short time
Steps: Sign in → Forgot password? → Email → Reset link → New password
Account Locked or Disabled?
- Locked — several failed sign-in attempts lock the account temporarily to protect it. Wait a little and try again, or reset your password.
- Disabled — if your account shows as disabled and you don't know why, contact us through the Help Center and we'll look into it.
Security Settings
Under Settings → Security you can change your password and review your account's security options. A few habits go a long way:
- Use a password you don't use anywhere else
- Don't share one owner account with staff — invite them with their own roles instead
- Remove employees from your team the day they leave
FAQ
Can I change the email on my merchant account?
Account details are managed under Settings → Security. Your email is your sign-in identity, so changing it requires re-verification.
Can I use the same account for my store and my personal bookings?
Merchant and consumer experiences are separate. Use your merchant account on the partner dashboard, and a regular account on the consumer site.
I registered with email — can I link Google later?
Where social-login linking is available, you'll find it under Settings → Security.