Privacy Policy

1. Information Collection

1.1 Information You Provide

When you use our services, you may provide:

• Account registration information (email, password)
• Profile information (name, photo)
• Contact information (phone number, address)
• Preferences and favorites lists
• Reviews and rating content

1.2 Automatically Collected Information

We may automatically collect:

• Device information (IP address, browser type)
• Usage information (page views, click records)
• Location information (based on your settings)
• Information collected through cookies and similar technologies

1.3 Third-Party Sources

We may obtain information from:

• Social media platforms (when you choose to connect)
• Business partners
• Publicly available resources

2. Information Use

We use collected information to:

2.1 Provide Services

• Create and manage your account
• Provide personalized recommendations
• Process your requests and inquiries
• Improve service quality

2.2 Communication

• Send service-related notifications
• Respond to your inquiries
• Provide customer support
• Send marketing information (with your consent)

2.3 Security and Compliance

• Prevent fraud and abuse
• Ensure platform security
• Comply with legal obligations
• Enforce terms of service

3. Information Sharing

We may share your information in the following situations:

3.1 Service Providers

• Share with third parties who assist our operations
• Share only within necessary scope
• Require compliance with privacy protection obligations

3.2 Business Partners

• Share relevant information with partner businesses
• Help you receive better services
• Require your explicit consent

3.3 Legal Requirements

• Comply with laws, regulations, or court orders
• Protect our rights and security
• Prevent fraud or other illegal activities

3.4 Business Transfers

• During mergers, reorganizations, or sales
• Will notify you and explain your options

4. Information Protection

4.1 Security Measures

We implement multi-layered security measures:

• Data encryption (transmission and storage)
• Access control and authentication
• Regular security audits
• Employee privacy training

4.2 Data Retention

• Retain information only for necessary periods
• Regularly review and clean expired data
• Follow legally required retention periods

5. Your Rights

Under applicable law, you have the following rights:

5.1 Access Rights

• Request to view information we hold about you
• Obtain explanations of how information is processed

5.2 Correction Rights

• Correct inaccurate information
• Complete incomplete information

5.3 Deletion Rights

• Request deletion of your personal information
• Exercise "right to be forgotten" in specific circumstances

5.4 Restriction Rights

• Request restriction of information processing
• Suspend processing in specific circumstances

5.5 Portability Rights

• Request information in structured format
• Transfer information to other services

5.6 Objection Rights

• Object to specific types of information processing
• Withdraw consent at any time

6. Cookie Policy

6.1 Cookie Types

We use the following types of cookies:

• Essential Cookies: Ensure website functionality
• Functional Cookies: Remember your preferences
• Analytics Cookies: Understand website usage
• Marketing Cookies: Provide relevant advertisements

6.2 Cookie Management

You can manage cookies through browser settings:

• Block or delete cookies
• Receive cookie notifications
• Choose specific types of cookies

7. Children's Privacy

Our services are not directed at children under 13:

• We do not knowingly collect children's personal information
• Will immediately delete any such information discovered
• Encourage parents to supervise children's online activities

8. International Data Transfers

Your information may be transferred outside Taiwan:

• Cross-border transfers only when necessary
• Ensure appropriate protective measures
• Comply with applicable data protection laws

9. Policy Changes

We may update this Privacy Policy:

• Significant changes will be notified in advance
• Updated versions posted on the website
• Continued use indicates acceptance of changes

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• PRO360 Inc.
• Email: privacy@glow360.com
• Phone: +886 2 2720 0449
• Address: No. 2, Lane 150, Section 5, Xinyi Road, Xinyi District, Taipei City
• Customer Service Hours: Monday-Friday 09:00-18:00

We commit to responding to your requests within 30 days and completing processing within a reasonable timeframe.