Help Center

Reporting Incorrect Business Information

Business details sometimes go stale — a moved shop, a changed phone number, new opening hours. If a page doesn't match reality, you can suggest an update.


Suggesting an Update

  1. Scroll to the bottom of the business page
  2. Tap Suggest an update
  3. Tell us what's wrong — the more specific, the faster we can fix it (e.g. "The shop moved to 12 Example Road in May")
  4. Submit
The bottom section of a business page showing the "Suggest an update" link, and the report form with a category selector (Address / Phone / Hours / Closed permanently / Other) and a description field.

Steps: Business page → Suggest an update → Describe the issue → Submit


What Happens Next

Our team reviews suggestions and verifies them — often with the business directly — before updating the page. You don't need to follow up; verified corrections go live automatically.


FAQ

The business seems permanently closed

Report it with "Suggest an update" and mention that it's closed — we'll verify and update the listing so others don't book a closed shop.

I had a bad experience — should I report it here?

No — "Suggest an update" is for factual page corrections. Share your experience as a review instead. → See Writing Reviews and Ratings

I'm the owner of this business

You can claim and manage your listing directly. → See the business guide "Your Store Is Already on Glow360" in the Business Help Center.


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