What Happens After You Book?
After submitting a booking request, your appointment moves through a series of statuses. Here's what each one means and whether you need to do anything.
Booking Status Flow
Status Descriptions
Pending
Your booking request has been submitted and is waiting for the merchant to respond. The time slot is not yet reserved for you.
What you need to do: Nothing — just wait for a notification.
Confirmed
The merchant has accepted your booking. The time slot is officially reserved for you. You'll receive a confirmation with the appointment time and business details.
What you need to do: Your booking is set — make sure to show up on time.
Completed
Your appointment is done. You can leave a review for this booking to help other customers learn about this business.
What you need to do: Optionally leave a review.
Cancelled
The booking has been cancelled — either by you or by the merchant. If the merchant cancelled, you'll receive a notification with a reason.
What you need to do: You can search for a new time slot and book again.
FAQ
How long does "Pending" take?
Most merchants respond within a few hours. If there's no response within 24 hours, the system will notify you automatically, and you can choose to keep waiting or book elsewhere.
Can I change the time after it's confirmed?
Online rescheduling isn't supported. → See How to Cancel a Booking
What if the merchant cancels?
You'll be notified immediately and can search for another available slot directly from the same page. For any other concerns, contact support through the platform.