How to Cancel a Booking
Something came up? You can cancel through the app at any time. Here's how it works and what to keep in mind.
Cancellation Steps
- Go to My Bookings and find the appointment you want to cancel
- Tap Cancel Booking
- Optionally select a reason for cancelling
- Confirm — your cancellation is immediate, and you're free to search for another time slot
When You Can Cancel
You can cancel a confirmed booking at any time in the app — there's no deadline.
Cancel as early as possible. If you know you can't make it, cancelling sooner gives the merchant time to accommodate other customers and helps avoid a poor cancellation record on your account.
FAQ
I want to reschedule, but there's no reschedule option — what do I do?
Rescheduling isn't currently supported in the app. To change your time, cancel your existing booking and create a new one with your preferred slot. Try to do this as early as possible so the business has time to rearrange their schedule.
What if the merchant cancels on me?
You'll be notified and can search for a new slot from the same page. → See Booking Status Explained
Are there any cancellation fees?
Glow360 does not charge cancellation fees. Individual businesses may have their own policies — check the merchant's terms when you book.
Note: Once cancelled, the time slot opens back up for other customers. You can also re-book the same business directly from that page if you'd like.